Privacy

Who we are

Nova One is Nova Church’s own system for caring for its people: Nova Families and newcomers, serving and rosters, pastoral care, and keeping children and young people safe. Nova Church runs it; nobody else uses it or sells anything through it.

What we keep

• Your name and contact details (email, phone, Instagram if you give it), and the Nova Family, ministries and teams you belong to.
• For people who serve: Working with Children Check and Safer Churches details, certificates you send us, and the dates you’re rostered.
• For pastoral care: the steps you’ve taken at Nova (like the 4I journey), attendance, and notes your leaders keep so they can care for you well.
• For young people in Supernova: date of birth, a parent’s or carer’s contact details, and their signed consent.
• Incident and risk reports, including child protection reports, which only Nova Church’s portal admins can read.

Why we keep it

To know and care for our people, to organise serving, and to meet our child safety duties (South Australia’s Working with Children Check law and the Safer Churches framework). We only collect what we need for those purposes.

Who can see it

• Only people Nova Church has given access to, and only for the people they look after: your Nova Family leaders and zone leaders, the leaders of the ministries you serve in, and a small number of staff and portal admins. Every sign-in uses a Google account, and every change is recorded with who made it.
• Below Zone Leader, leaders can’t see their own pastoral notes.

Services we use

Cloudflare hosts Nova One; its database and backups are kept in the Oceania region. Google handles sign-in. ClickSend (an Australian company) sends consent texts to parents. Planning Center and Telegram pass on details Nova Church already holds there. Reports are written by Claude (Anthropic), which receives numbers with codes in place of names, never your name. Phone notifications travel encrypted, so the services that deliver them can’t read them.

How long we keep it

For as long as you’re part of Nova Church, and then as our child safety and record-keeping duties require. Some things are cleared sooner on their own: text message details after 12 months, handled Telegram newcomer reports 12 months after they’re dealt with, and the security log after 12 months. Incident and child protection records are kept as the law requires.

Your choices

You can ask what we hold about you, ask us to correct it, or ask us to remove what we no longer need. You can also complain if you think we’ve mishandled your information. Speak to a Nova Church staff member or contact us through novachurch.com, and we’ll respond within 30 days. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).